Frequently asked questions
Making a booking
How I do register with you?
Simple: once you've made a booking you can fill in your forms online or when you arrive at the clinic.
Your medical history is vital to your consultation – a small detail may not be obvious to you but provide the missing piece to your problem. The New Patient Form asks a lot of questions to help focus on what’s most useful to the investigation and allows your Podiatrist more time with you in the clinic. If you’re an existing patient who hasn’t been for some time, you’ll be asked to complete the shorter Medical Update Form.
We take your health and your privacy seriously, which is why we make our terms available online in plain English, as well as all the information you need when you become our patient. As part of our Covid-19 protocols, we’ve now introduced a screening survey to ensure that all visitors self-declare that the are free of coronavirus symptoms in addition to a non-contact temperature check.
Can we conference by Zoom?
No, because you risk missing too many clues online. Your assessment begins the moment you walk in from the waiting room: the Podiatrist watches how you rise from your chair, the way you walk and even how you remove your shoes.
This is pure data; something you may not be aware of but for a Podiatrist, extremely valuable non-verbal clues. As far as telehealth has progressed, there's no way whatsoever you can replicate the tactile nature of podiatric diagnostics. That's to say nothing of the fact that you can't remove a corn, reduce a callus or strap a foot online.
While telehealth has really come into it's own during the lockdown, nothing can replace the senses of a trained clinician with the ability to perform simple tests with the patient. Our Clinic has
some of the strictest Covid-19 protocols, which allowed us to remain open during the pandemic, and for those who are too infirm to attend in person we also operate our Home Visit service.
How do I make an appointment?
All our bookings are online for the most up-to-date availability. We also accept bookings for home visits, subject to availability.
Minors must be accompanied by a parent for each consultation. Legal guardians must provide proof of status before initial consultation. We regret that au pairs and nannies may not accompany the child and all decisions made regarding their care must be made in person by their parent or legal guardian.
We may temporarily suspend service to under-18s during lockdown.
Please note that our services are clinical - not cosmetic - and by booking an appointment you agree to our terms of service. For more information please read our Data Privacy Notice
What's you cancellation policy?
At least 24hrs notice must be given by email to email@example.com if you would like to rearrange or cancel your booking.
Booking revisions, cancellations and no-shows made within 24hrs of the appointment will not be accepted. These will be subject to a cancellation fee of £85. This will be deducted from any payments you have made online; if you attend our clinic you will be required to pay the outstanding balance before your consultation begins.
While we will endeavour to provide you with your preferred podiatrist they may not always be available. No refunds will be made due to the non-availability of a particular podiatrist.
As part of our Covid-19 protocols, we are screening all visitor to the clinic with a non-contact surface temperature scan. If you attend our clinic with visible signs of coronavirus or your surface temperature is 38C or higher, you'll be asked to return home and seek medical advice.
If you refuse to follow our safety protocols or social distancing requests, your visit will not be allowed to continue and you will be asked to leave.
During your visit
Can I have it all done in one appointment?
Short answer: probably not.
It all depends on your consultation: for routine issues such as corns or calluses there’s no reason that a single session won’t get rid of the issue at hand, but if you don’t follow the agreed treatment plan, you might wind up back with the same problem. Calluses for example, are caused by repeated friction and pressure. This may be caused in turn by poor footwear or a biomechanical issue.
This is where the treatment plan comes in. All treatments follow a careful plan, from a simple callus removal to treating heel pain or long-term plantar fasciitis issues. You may require a single visit or two, maybe more. All this will be outlined and discussed with you before treatment begins.
We want you to feel in control and understand at all times how your plan progresses. If a follow-up visit is required, you’ll be made aware of this in advance. If a dressing pack is required, you will be charged for it – something larger like an orthotic will be up to you. There are no hidden fees or surcharges – our fees list and terms state everything you need to know beforehand, so you can continue to make the best decision for your health.
Can you guarantee the problem will go away?
No medical treatment is ever guaranteed, because too many factors are outside our control. You can be treated for athlete’s foot quite easily but if you don’t wash all your socks at 60°C when you get back from treatment, or carry on wearing the same shoes, it may come back even stronger.
Then there are biomechanical issues that cause corns, calluses or blisters. We can devise a treatment plan for coping with fallen arches but if you don’t do the exercises we recommend, or continue wearing improper footwear, the problem will keep coming back.
What we do is make our best efforts to get you better, but we can only do that with your help. The human body is a complicated system and often medical conditions need repeated management, maintenance and medical reviews. We will endeavour to assist you in achieving this with sound guidance and evidence-based medical advice.
Can you remove my nails if I ask?
No, not for cosmetic reasons. We are clinical specialists: we never perform cosmetic or unnecessary procedures. While a damaged toenail may be unsightly, it’s rarely life-threatening. All treatments need a clinical justification and we would always strive to use use more conservative treatments where possible. Surgery is only discussed where other options have been exhausted or would prove ineffectual, and never without prior discussion for suitability.
Your wellbeing is our first concern, and sometimes that is best served by saying ‘no’.
I read about this great medical hack
Sometimes, the human body has been pushed to its structural limits. Regardless of your levels of physical fitness there are presenting problems cannot be easily remedied, even by medical experts with decades of experience.
The truth is there are no medical ‘hacks’ in real life, and many of our long-term clients have been working hard to keep fit. Good foot health takes commitment by both you and your Podiatrist. We’ll always do our part.
About Private Clinics
Private clinics allow you to get medical consultation at a time that suits you, with fast availability for the majority of services. Most common problems can be successfully managed through a thorough medical history, consultation and appropriate treatment plan. A fee is payable for these services.
Your podiatrist will work with you to devise a treatment plan best suited to your needs. It is up to you to ensure the plan reflects your wishes as discussed during your consultation, so please take the opportunity to discuss any issues with your Podiatrist if you are unsure.
You can read more about
How Private Clinics work here
Why you should see a Podiatrist
You can look your symptoms online - it’s easier than ever. That means it’s easier still to come to the wrong conclusion. There’s a lot of confusing, often contradictory advice available online and without being able to put it in context, you could wind up following some very poor advice. The recent crackdown on Covid-19 misinformation shows how widespread this has become.
You could seriously prolong or even worsen your condition! A lot of ‘free’ advice ends up recommending certain treatments, which the site gets a commission for. You won’t get better, and you’ll be making the site get a pay-out at your expense.
This is why it’s
so important to see a medically trained professional. Your podiatrist will examine you and place everything into context in a way you can understand. The treatment plan will be evidence-based and have a solid history of use in the medical professions. When you see your podiatrist, you’re starting a partnership to look after your health - something no free advice site can ever offer.
Do you treat verrucas?
No. Verrucae take anywhere between 1-3 years to deal with and that depends largely on the person’s innate health. Needling and cryotherapy have good results, but the underlying cause of plantar warts is a virus (specifically human papilloma virus) and there is no guarantee that you may not catch the virus again. While verrucae are unsightly, they eventually do resolve themselves.
You can learn more about verrucas here, along with some advice you might find useful for tackling the conditions they thrive in.
Payments & Insurance
Which payment types do you take?
All our services from this clinic are offered on a Private basis. They are not part of the NHS, so fees are always payable. We accept:
If you're visiting our Islington clinic, your payment is taken at the time of your online booking. If you've chosen a home visit, we accept payment in advance through Stripe and PayPal so you can be assured your payments are safely processed to industry-leading standards.
For in-store purchases we accept ApplePay & GPay contactless
Are you registered with my health insurer?
We've been accepted by all major companies including AXA PPP, Aviva, Cigna and many other for over 20 years, and provide a receipt on request by email or WhatsApp.
You should always check with your insurance provider beforehand whether the fees and charges may be recovered. Not all treatments or devices may be paid for by your insurance company. Please note that all our services require full payment in advance online. You will be provided with a detailed invoice for your insurance provider upon completion of payment.
We are not covered under BUPA.